Shipping policy

Thank you for shopping with AIRYSS. We aim to process and ship orders quickly and reliably. Please review our shipping information below.

Order Processing

Orders are processed on business days, Monday through Friday, excluding applicable holidays.

We aim to ship orders according to the following schedule:

  • Orders placed before 12:00 PM PST, Monday–Friday: Same business day
  • Orders placed after 12:00 PM PST, Monday–Friday: Next business day
  • Orders placed on weekends or holidays: Next business day

Order processing times are estimates and may occasionally be extended during periods of high order volume, holidays, inventory-related delays or other circumstances affecting fulfillment.

If a significant delay affects your order, we may contact you using the email address provided at checkout.

Shipping Rates

AIRYSS currently offers free standard shipping on eligible orders within the United States.

Estimated Delivery Time

Once your order has shipped, standard delivery typically takes 3–5 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location and circumstances outside AIRYSS's control, including:

  • Carrier delays
  • Weather conditions
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other carrier or logistical delays

Business days do not include weekends or applicable holidays.

Shipping Locations

AIRYSS currently ships within the United States only.

We may expand shipping to additional locations in the future.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can also view your order status and tracking information at any time by signing in to your AIRYSS customer account at account.airyss.com.

Please allow time for the shipping carrier to receive the package and update its tracking system. Tracking information may not update immediately after a shipping label is created.

Shipping Address and Order Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at contact@airyss.com as soon as possible.

We will make reasonable efforts to update the shipping information before the order is processed, but we cannot guarantee that an address or order can be changed once it has entered fulfillment or has been shipped.

AIRYSS is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged on Arrival

Please inspect your order promptly after delivery.

If your order arrives damaged during shipping, please contact us at contact@airyss.com within 48 hours of delivery.

Please include your order number and clear photos or video showing the product, packaging and shipping damage.

Claims submitted after the 48-hour reporting period may not qualify as a damaged-on-arrival claim.

Damaged-on-arrival claims are handled in accordance with our Return, Refund & Warranty Policy.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us at contact@airyss.com with your order number.

We may review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Carrier investigations and claim processing times are determined by the applicable shipping carrier and may take additional time.

A package experiencing a carrier delay is not automatically considered lost.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, mailbox, parcel locker, household members or neighbors, where appropriate.

If you are still unable to locate the package, please contact us at contact@airyss.com with your order number so we can review the available tracking information and assist with the next steps.

Refused, Unclaimed or Undeliverable Packages

Packages that are refused, left unclaimed or returned to sender because of an incorrect, incomplete or undeliverable address may be returned to our fulfillment facility.

Any eligible refund for a refused, unclaimed or undeliverable shipment may be subject to applicable shipping, handling and processing deductions in accordance with our Return, Refund & Warranty Policy.

Questions

For questions regarding your order, shipment or tracking information, please contact us at contact@airyss.com.