Refund policy


Effective Date: March 13, 2026 | Last Updated: September 4, 2026


At AIRYSS, we want you to feel confident ordering your AIRYSS One™. If something is not right, our team is here to help with returns, exchanges and warranty support.


Returns

Our return window lasts 30 days from the date your order is delivered. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your AIRYSS One™ must be returned in good working condition, free from damage or excessive wear and returned with all original accessories, packaging and components.

To start a return, please email us at contact@airyss.com with your order number and reason for return.


Return Eligibility

Our return policy is designed to be fair, flexible and protective of both our customers and our products.

In general, returns apply in the following cases:

Defective or damaged products

If your AIRYSS One™ arrives defective, damaged or incorrect, please contact us within 48 hours of delivery at contact@airyss.com.

Please include your order number and clear photo or video showing the issue. Once reviewed and confirmed, we will help arrange a replacement, exchange or refund.

For verified defective or incorrect items, AIRYSS will cover the return shipping where applicable.

Note: Accessory purchases are final sale and are not eligible for return or exchange unless the item arrives damaged, defective or incorrect.

If your accessory arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photo or video proof so we can review it for replacement.

Change of mind returns

If you change your mind about your purchase, we may accept the return as long as the item is in good working condition, free from damage or excessive wear and returned with all original accessories, packaging and components.

Customers are responsible for return shipping costs for non-defective returns. Original shipping costs are non-refundable.

Non-defective returns may be subject to a restocking and inspection fee of up to 20%.


Free Gifts, Bonuses and Bundle Items

From time to time, AIRYSS may include free gifts, bonuses or promotional accessories with eligible orders, such as a portable power bank or other included accessories.

Free gifts and bonus items are included as part of the original order and do not carry separate cash value.

If you return your AIRYSS One™, all included accessories, free gifts, bonus items and original packaging must be returned together. Returns missing any included items may be rejected or subject to a partial refund deduction.

Free gifts and promotional accessories are not eligible for separate refunds or exchanges unless they arrive defective, damaged or incorrect.


2-Year Accidental Protection Plan

The 2-Year Accidental Protection Plan is an optional paid add-on for AIRYSS One™ orders. It covers one approved accidental damage claim within 2 years of delivery, including accidental drops, cracks or functional damage caused by accidental impact.

If a claim is approved after the item is returned and inspected, AIRYSS may provide a repair, replacement or store credit at our discretion. Photo or video evidence may be required to review the claim.

The plan does not cover lost or stolen items, intentional damage, water submersion, normal cosmetic wear, unauthorized repairs, misuse, third-party modifications or damage to accessories and free gifts.

The 2-Year Accidental Protection Plan is non-refundable once the order has shipped.


Return Verification

Because AIRYSS One™ is a wearable electronic device, we may request a short photo or video verification before approving a return.

This may include showing:

  • The glasses powering on
  • The general physical condition
  • The included accessories and packaging
  • Any reported defect or issue

This helps us review your request faster and protect against damaged, incomplete or incorrect returns.


Inspection and Refunds

Once your return is received, we will inspect the item and notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.

Returns that are damaged, missing parts, show excessive wear or do not meet our return conditions may be rejected or only eligible for a partial refund.


Exchanges

We only replace items if they are defective, damaged or incorrect. If you need an exchange, please email contact@airyss.com with your order number and details of the issue.


1-Year Limited Warranty

Every AIRYSS One™ includes a 1-year limited warranty covering manufacturing defects under normal use.

Covered issues may include:

  • Battery or charging circuit issues
  • Internal electronic malfunctions
  • Bluetooth connectivity issues caused by manufacturing defects
  • Manufacturing defects in the frame or lens housing

The warranty does not cover:

  • Accidental damage
  • Drops, crushed frames or impact damage
  • Water damage
  • Misuse or improper handling
  • Unauthorized repairs or modifications
  • Normal cosmetic wear and tear
  • Lost or stolen items

To start a warranty claim, please email contact@airyss.com with your order number, a description of the issue and photo or video evidence.


Uncollected or Refused Packages

If a package is refused, returned to sender or left uncollected, AIRYSS reserves the right to deduct shipping, handling and processing costs from any eligible refund.


Return Shipping

Customers are responsible for the contents of the return package until it is received by AIRYSS. We recommend using a tracked shipping service or purchasing shipping insurance for returns.

To return your product, please contact us first at contact@airyss.com. Do not send your item back without return approval and return instructions.