Refund policy
Effective Date: March 13, 2026 | Last Updated: September 30, 2026
At AIRYSS, we want you to feel confident ordering your AIRYSS products. If something is not right, our team is here to help with returns, replacements and warranty support.
30-Day Returns
Our return window lasts 30 days from the date your order is delivered.
Within the 30-day return window, eligible non-defective products may be returned for a refund, subject to the conditions and fees outlined below.
To be eligible for a non-defective return, your AIRYSS smart glasses must be returned in good working condition, free from damage or excessive wear, in the original packaging, and with all original components, accessories and any free gifts, bonuses or promotional items received with the order.
After 30 days from delivery, non-defective products are no longer eligible for return or refund. Manufacturing defects may still qualify for coverage under our 1-Year Limited Warranty.
All returns require prior approval from AIRYSS.
Damaged on Arrival or Incorrect Items
Please inspect your order promptly after delivery.
If your product arrives damaged during shipping or you receive an incorrect item, you must contact us at contact@airyss.com within 48 hours of delivery.
Please include your order number, a description of the issue and clear photos or video showing the product, packaging and any damage or incorrect item received.
Once all requested information has been received, initial review may take up to 3 business days. Additional time may be required if further information, verification or investigation with the shipping carrier or fulfillment provider is necessary.
If the claim is approved, AIRYSS will cover the applicable return shipping and the shipping cost of an approved replacement.
Claims for items damaged during shipping or incorrect items must be submitted within the 48-hour reporting period so that we can properly document and investigate the issue.
Defective Products Within 30 Days
If you experience a suspected manufacturing defect within 30 days of delivery, please contact us at contact@airyss.com.
Please include your order number, a description of the issue and clear photo or video evidence showing the problem. Additional verification or troubleshooting may be requested before the claim is approved.
Once all requested information has been received, please allow up to 5 business days for initial review. Claims requiring additional troubleshooting, testing, verification or product inspection may take longer.
For a verified manufacturing defect within the 30-day return window, AIRYSS will cover the cost of return shipping. If a replacement is approved, AIRYSS will also cover the cost of shipping the replacement to you.
Depending on the circumstances, AIRYSS may provide a replacement or refund for an eligible claim.
Non-Defective Returns Within 30 Days
If you change your mind, experience a fit or preference issue, or otherwise wish to return AIRYSS smart glasses that are not defective, you may request a return within 30 days of delivery.
The product must be returned in good working condition, free from damage or excessive wear, in the original packaging, and with all original components, accessories and any free gifts, bonuses or promotional items received with the order.
Approved non-defective returns are subject to a 20% return, inspection and restocking fee, deducted from the refund amount. This fee helps cover return shipping, receiving, inspection, handling and restocking/processing associated with the return.
Original shipping charges, if any, are non-refundable.
After the 30-Day Return Window
After 30 days from delivery, non-defective products are not eligible for return or refund.
If your AIRYSS smart glasses develop a suspected manufacturing defect after the 30-day return window but during the applicable 1-Year Limited Warranty period, you may submit a warranty claim.
For an approved warranty claim submitted after the 30-day return window, the customer is responsible for the cost of shipping the product to AIRYSS for inspection.
If the warranty claim is approved for replacement, AIRYSS will cover the cost of shipping the replacement product to the customer.
Warranty claims remain subject to the coverage and exclusions outlined in the 1-Year Limited Warranty section below.
How to Start a Return or Claim
To request a return, replacement or warranty claim, please email us at contact@airyss.com.
Please include:
- Your order number
- The reason for the return or a description of the issue
- Clear photos or video when requested or when reporting damage, an incorrect item or a suspected defect
We may request additional information, verification or troubleshooting before approving a return or claim.
Once all requested information has been received, please allow up to 5 business days for initial review. Requests requiring additional verification, troubleshooting, testing or review may take longer.
Once approved, AIRYSS will provide the applicable return instructions and shipping information.
Do not send a product to any address without first receiving return authorization and return instructions from AIRYSS. Unauthorized returns may not be accepted.
Return Verification
Because AIRYSS smart glasses are wearable electronic devices, we may request photo or video verification before approving a return, replacement or warranty claim.
This may include showing:
- The smart glasses powering on
- The general physical condition of the product
- The original packaging
- All original components and accessories
- Any free gifts, bonuses or promotional items received with the order
- Any reported defect or issue
Additional information or troubleshooting may be requested when necessary to evaluate a reported product issue.
This helps us process requests efficiently and verify the condition and completeness of returned products.
Return Shipping
Once a return is approved, AIRYSS will provide the applicable return instructions and, where AIRYSS is responsible for return shipping under this policy, a prepaid return shipping label.
For approved non-defective returns within 30 days, a 20% return, inspection and restocking fee covers the applicable return shipping, receiving, inspection, handling and restocking/processing costs.
For verified products damaged on arrival or incorrect items reported within 48 hours of delivery, AIRYSS covers the applicable return shipping and shipping of an approved replacement.
For verified manufacturing defects within the 30-day return window, AIRYSS covers the applicable return shipping and shipping of an approved replacement.
For approved warranty claims made after the 30-day return window, the customer is responsible for shipping the product to AIRYSS for inspection. If a replacement is approved, AIRYSS covers the cost of shipping the replacement to the customer.
Customers are responsible for the contents of a return package until it is received by AIRYSS or our authorized fulfillment facility.
If a customer is responsible for arranging return shipping under this policy, we recommend using a trackable shipping service and retaining proof of shipment.
Inspection and Refunds
All returned products are subject to inspection after they are received.
Once a returned product is received at our authorized return facility, processing and inspection may take up to 7 business days. Additional time may be required if further testing, verification or review is necessary.
For non-defective returns, the product must include the original packaging, all original components and accessories, and all free gifts, bonuses or promotional items received with the order.
For eligible non-defective returns, the applicable 20% return, inspection and restocking fee will be deducted from the refund.
Returns that are damaged, incomplete, missing original packaging, components, accessories or included free gifts, show excessive wear, misuse or unauthorized modification, or otherwise fail to meet our return conditions may be rejected or may qualify only for a partial refund.
If a refund is approved following inspection, please allow up to 10 business days for AIRYSS to process the approved refund to the original payment method.
Once the refund has been processed by AIRYSS, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account. Processing times vary by financial institution and are outside AIRYSS's control.
Replacements
AIRYSS provides replacements for eligible defective, damaged or incorrect products in accordance with this policy.
For verified products damaged on arrival or incorrect items reported within 48 hours of delivery, AIRYSS covers the applicable return shipping and shipping of the approved replacement.
For verified manufacturing defects within 30 days of delivery, AIRYSS covers the applicable return shipping and shipping of the approved replacement.
After the 30-day return window, eligible manufacturing defects are handled under the 1-Year Limited Warranty. The customer is responsible for shipping the product to AIRYSS for inspection, and AIRYSS covers shipping of an approved replacement to the customer.
A replacement provided under the 1-Year Limited Warranty does not restart or extend the original warranty period. The replacement remains covered for the remainder of the original warranty period, subject to the terms and exclusions of this policy.
To request a replacement, please email contact@airyss.com with your order number, a description of the issue and any requested photo or video evidence.
1-Year Limited Warranty
Eligible AIRYSS smart glasses include a 1-Year Limited Warranty from the original date of delivery covering manufacturing defects and qualifying hardware malfunctions under normal use.
Covered issues may include:
- Battery or charging circuit issues
- Internal electronic malfunctions
- Bluetooth connectivity issues
Coverage is determined based on the nature and cause of the issue following any required troubleshooting, verification or inspection.
The warranty does not cover:
- Accidental damage
- Drops, crushed frames or impact damage
- Water damage
- Misuse or improper handling
- Unauthorized repairs or modifications
- Normal wear and tear, including cosmetic wear such as scratches, scuffs, fading or other appearance changes resulting from normal use
- Lost or stolen items
- Physical or cosmetic damage to the frames, temples, hinges or lenses, including breakage, cracking, separation, scratches or other exterior damage
To start a warranty claim, please email contact@airyss.com with your order number, a description of the issue and photo or video evidence.
Warranty claims may require troubleshooting, verification and return of the product for inspection before a replacement or other remedy is approved.
Once all requested information has been received, initial review may take up to 5 business days. Claims requiring additional troubleshooting, testing, verification or other review may take longer.
If the product is returned for inspection, processing and inspection may take up to 7 business days after it is received at our authorized return facility. Additional time may be required if further testing, verification or review is necessary.
For a qualifying warranty claim, AIRYSS may, at its discretion, repair the product, replace the affected product or component, or provide another appropriate remedy.
For approved warranty claims made after the 30-day return window, the customer is responsible for shipping the product to AIRYSS for inspection. AIRYSS covers the shipping cost of an approved replacement to the customer.
Any replacement provided under this warranty does not restart or extend the original 1-year warranty period. The replacement remains covered only for the remainder of the warranty period calculated from the original product's delivery date.
Each warranty claim is subject to verification. AIRYSS reserves the right to deny claims involving damage or conditions excluded from this warranty, duplicate claims for the same resolved issue, fraudulent or misleading claims, or products that cannot be verified as eligible for warranty coverage.
2-Year Accidental Protection Plan
The 2-Year Accidental Protection Plan is an optional paid add-on available for eligible AIRYSS smart glasses.
The plan covers one approved accidental damage claim during the 2-year protection period, including accidental drops, cracks or functional damage caused by accidental impact.
Once an approved claim has been fulfilled through repair, replacement or store credit, coverage under the 2-Year Accidental Protection Plan is considered fulfilled and no additional claims are covered under that plan.
If a claim is submitted, AIRYSS may require photo or video verification, troubleshooting or return of the product for inspection.
Once all requested information has been received, initial review may take up to 5 business days. Claims requiring additional verification, troubleshooting, testing or other review may take longer.
If the product is returned for physical inspection, processing and inspection may take up to 7 business days after it is received at our authorized return facility. Additional time may be required if further testing, verification or review is necessary.
If a claim is approved, AIRYSS may provide a repair, replacement or store credit at our discretion.
The plan does not cover:
- Lost or stolen items
- Intentional damage
- Water submersion
- Normal wear and tear, including cosmetic wear
- Misuse or improper handling
- Unauthorized repairs
- Third-party modifications
- Damage to accessories or free gifts
The 2-Year Accidental Protection Plan is non-refundable once the order has shipped.
Accessories
Accessory purchases are final sale and are not eligible for return or refund unless the item arrives damaged, defective or incorrect.
If an accessory arrives damaged during shipping or you receive an incorrect accessory, please contact us within 48 hours of delivery with your order number and photo or video evidence.
If an accessory has a suspected manufacturing defect, please contact us with your order number, a description of the issue and photo or video evidence so we can review the claim.
Free Gifts, Bonuses and Bundle Items
From time to time, AIRYSS may include free gifts, bonuses or promotional items with eligible orders, such as portable power banks, mounts or other included accessories.
Free gifts, bonuses and promotional items are considered part of the original order for purposes of return eligibility and do not carry separate cash value.
For a non-defective return to qualify for a refund, all free gifts, bonuses and promotional items received with the order must be returned together with the purchased product, all original components and accessories, and the original packaging.
All items must be included as part of the same approved return unless AIRYSS provides different instructions.
Returns that are missing a free gift, bonus, promotional item, original accessory, component or required packaging may be rejected or may qualify only for a partial refund.
Free gifts, bonuses and promotional items are not eligible for separate refunds or replacements unless they arrive defective, damaged or incorrect.
Uncollected or Refused Packages
If a package is refused, returned to sender or left uncollected, AIRYSS reserves the right to deduct applicable shipping, handling and processing costs from any eligible refund.
For return, refund, replacement or warranty assistance, contact us at contact@airyss.com.